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Frequently Asked Questions

Some useful information

How do I book through your site?

Once you have selected the apartment of your choice check if it is available for your dates. If so, select BOOK to go to the Booking Confirmation page and introduce your number of guests and additional services, if any, to get your final quote under the PRICE BREAKDOWN tab. Fill in your information and proceed to pay and book your selection.

Is there any guarantee deposit?

Yes, there is a guarantee deposit of 200€ charged at the time of your reservation. Deposit will be refunded after departure using your same method of payment, once the apartment conditions have been checked out by our staff.

What happens if something is broken or damaged during my stay?

If so, please, call us as soon as possible and we will try to fix it or replace it if necessary.

How and where do I pick up the keys for the apartment?

Keys will be given to you in the apartment unless self check-in is agreed. You will have to indicate your arrival time and one of our team members will be there to greet you.

What are the check in/out times? Can we leave our luggage before/after check in/out?

Check-in starts at 15:00h till 20:00h. After that you can always do self check-in through a combination lockbox. Check-out is at 12:00h, midday. We do not have storage room for luggage but we can recommend a locker store in the area where you can leave your luggage as long as needed.

How far is downtown from the apartment?

The city center is just 900 meters away. It is a nice 10 minute walk along the Darro River valley. You can also take the C31 or C32 Alhambra Bus from the “Peso de la Harina” bus stop right outside the building; or you can take a taxi for a 3-5 minute ride.

Do you have parking?

Yes, we do have private parking space in our building at Cuesta del Chapiz. Please send us your information so we can have your vehicle granted access to the Albaicin district.

How do I drive to the apartments?

The Albayzin is a World Heritage area and therefore car access is strictly regulated. To grant permission for your vehicle(s) access we will need to provide your information to the mayor’s office. Please watch this video on how to drive to Art Chapiz Apartments.

Can I do laundry at the apartment?

Yes, all apartments have a washer and dryer machine that you can use free of charge. You will find laundry detergent in the kitchen next to the dishwasher detergent and other common cleaning products.

Can I have parties/celebrations at the apartments?

Under no circumstances are parties allowed in the apartments. The resting of the neighbours must be strictly respected. Quiet time is set everyday at 21:00h both inside the apartment and in the common areas.

Do apartments have AC/heater?

Yes, all apartments have AC and heating systems in every room that can be adjusted.

Is there any hairdryer at the apartment?

Yes, all apartments have a hairdryer.

Is there any baby cot at the apartment?

Yes, we can provide you with one free of charge and subject to availability. Please reserve it when you do your booking.

Do you offer breakfast at the apartment?

No we don´t, but there is a great place for breakfast and “tapas”  just around the corner: El Rincón del Chapiz.

Can I bring my dog with me to the apartment?

We do love animals but pets are not allowed at the apartments.

What floor are the apartments on? Is there any elevator?

All apartments are on the first floor just 16 steps from the ground level.

Can we book tickets for the Alhambra through your website?

Yes, we have listed all the Alhambra ticket options as well as our best choices for Alhambra guided packages for groups or private visits from our partner suppliers. Feel confident. Book your Alhambra tickets through here…!!

Do you have any recommendations for restaurants or flamenco shows?

We have selected for our guests the best options available based on our own reviews as well as locals. See our options for the best flamenco shows and restaurants in Granada.

Alhambra tickets sold out. What can I do?

Visiting the Alhambra is in high demand so it is hard to get tickets with short notice. If tickets are sold out in the official website your best call is to book a guided Alhambra tour. With a guided visit you get a ticket included and the benefit of a local guide explaining the history of the Alhambra.

We’d love to explore Granada and its surroundings. Any suggestions?

There are many options to do besides the mayor attractions. Check our selection of family-friendly experiences and tours in Granada you can enjoy from our distributor partner, Tripadvisor.